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Transparency report
Last updated: July 15, 2024
Avast believes in full transparency and protecting our customers’ privacy. We are publishing our transparency report to provide details into the privacy requests we receive from our customers.
Here is the summary of customer requests for Avast products (incl. AVG and Ccleaner products) received in the period from January to June 2024:
| Type of request | Avast | AVG | Ccleaner | Average time to resolution Total completed (whole or in part) |
|
|---|---|---|---|---|---|
| Access/Export data | Average Resolution Time (Days) Record Count |
16 46 |
13 25 |
0 0 |
15 71 |
| Data Deletion | Average Resolution Time (Days) Record Count |
13 1,752 |
12 927 |
12 4 |
12 2,683 |
| Do not sell | Average Resolution Time (Days) Record Count |
11 150 |
11 32 |
12 1 |
11 183 |
| Objection | Average Resolution Time (Days) Record Count |
15 20 |
14 7 |
22 1 |
15 28 |
| Opt out from marketing e-mails | Average Resolution Time (Days) Record Count |
13 178 |
12 60 |
0 0 |
13 238 |
Other - Privacy
Other - unrelated |
Average Resolution Time (Days)
Average Resolution Time (Days) Record Count |
10 17 17 |
11 13 2 |
0 0 0 |
10 17 19 |
| Total | Average Resolution Time (Days) Record Count |
12 2,513 |
12 1,067 |
13 6 |
12 3,586 |
